Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 623-931-8889 or make an appointment online!
What initially drew me to this repair shop was the rating. And now I know why it's rated so high. I went in thinking I needed a new starter. It ended up being a bad cable. I feel like many shops could have taken advantage of this opportunity to pull a fast one, but Robert and his crew were honest and ethical. I will forever take my business there and I highly suggest Trend Auto Repair.
Took 2002 Chevy Trailbkazer in for coolant leak and water pump replacement. Was treated very professionally by Robert. Explained everything in detail. Did not take advantage of the situation and only replaced what was needed instead of trying to charge for extra unnecessary parts. Now have a smooth running vehicle with a nice warranty. Highly recommend their services.
Very friendly staff and willing to work with you price wise! I will definitely continue to bring my car here! Thank you for great service.
If you want a solid estimation on your vehicle and someone who will be honest first even before making money on your vehicle look no further! Ask for Robert and he will take great care of you. I could of kept on putting money into my car and trying to fix things and he pointed me in the right direction to get a new car, when he could of kept on making money off me! Very friendly guy and very happy with my car! Hard to find genuine people nowadays, so I'd recommend Trends Auto to anyone!