Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 623-931-8889 or make an appointment online!
what our customers say
I love taking my car to Trend Auto they inspect my car whenever I take it in there to make sure everything is running right even if I just need an oil change and filter, Robert is awesome as is Tony and all the technicians. Prices are great a lot cheaper than taking them to the dealership. Well so they are very honest and very easy to deal with. Best place to go when you have a problem with your vehicle.
I want to deeply thank this auto location for taking the time for figuring out my car that I've had a issue with these past couple months the last auto place told me misinformation that caused me to lose $180 for a repair not needed within minutes this location figured out my problem with a simple milewise plug in causing my car to have misfires and hesitating after they unplugged it my car is back to driving like it should and my oil change was done within minutes I absolutely will be coming back for my car needs. T H A N K Y O U !!!!!!!
I came here a few months ago because the belt in my truck shredded. They replaced it, but the Owner noticed I was still under powertrain warranty and went to bat for me with my dealership when they said the issue would not be covered. I had an oil leak in my truck this time and since I was due for an oil change anyway, I went in. Again, owner pointed out that I was still under warranty and if it's a big issue dealer would cover it. They did my oil change and my filter was just loose. They didn't try to oversell me on anything. They got me in and out. I truly feel they actually care about their customers and don't just try to get them to spend the most money they can. The staff is very friendly and knowledgeable. As a woman, I feel very comfortable going in and know that I will not be taken advantage of. Also, the oil change price was great, better than most places around here. Definitely check them out.