How to Respond in a Tough Situation
Being in a car accident is the last thing anyone wants - but when it does
happen, there are ways of making sure that the legal and insurance issues
are handled with as little stress as possible.
- First of all - stay calm.
- If someone is injured, be sure to call for medical help.
- Make sure you call the police.
- Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
- Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
- Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
- In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
- Also, make sure to get information from any witnesses as well.
- Make sure you get pictures of any physical evidence of what could have caused the accident.
- Write down pertinent details such as where the accident took place, what the weather was like, etc.
- Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
- Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
- Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
- When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
- Also be aware that insurance companies sometimes try to
dictate what type of parts are used in a vehicle's repair. They might
insist that a shop not use Original Equipment Manufacturer (OEM) parts, as
they are more expensive.
You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself. - An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
- And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.
Remember - Drive Safely!
Want more information on your rights? To make an appointment, call us at
623-931-8889 or make an appointment
online!
what our customers say
I love taking my car to Trend Auto they inspect my car whenever I take it in there to make sure everything is running right even if I just need an oil change and filter, Robert is awesome as is Tony and all the technicians. Prices are great a lot cheaper than taking them to the dealership. Well so they are very honest and very easy to deal with. Best place to go when you have a problem with your vehicle.
I want to deeply thank this auto location for taking the time for figuring out my car that I've had a issue with these past couple months the last auto place told me misinformation that caused me to lose $180 for a repair not needed within minutes this location figured out my problem with a simple milewise plug in causing my car to have misfires and hesitating after they unplugged it my car is back to driving like it should and my oil change was done within minutes I absolutely will be coming back for my car needs. T H A N K Y O U !!!!!!!
I came here a few months ago because the belt in my truck shredded. They replaced it, but the Owner noticed I was still under powertrain warranty and went to bat for me with my dealership when they said the issue would not be covered. I had an oil leak in my truck this time and since I was due for an oil change anyway, I went in. Again, owner pointed out that I was still under warranty and if it's a big issue dealer would cover it. They did my oil change and my filter was just loose. They didn't try to oversell me on anything. They got me in and out. I truly feel they actually care about their customers and don't just try to get them to spend the most money they can. The staff is very friendly and knowledgeable. As a woman, I feel very comfortable going in and know that I will not be taken advantage of. Also, the oil change price was great, better than most places around here. Definitely check them out.
